Frequently Asked Questions
Everything you need to know about purchasing and shipping a casket.
How can I be sure the casket will arrive on time for the service?
We offer guaranteed delivery dates and coordinate directly with your chosen funeral home. Most orders ship within 24 hours to ensure timely arrival for your scheduled service.
Is it legal for me to buy a casket from a third party instead of the funeral home?
Yes. Under the FTC's Funeral Rule, funeral homes are legally required to accept any casket you provide from an outside vendor and cannot charge you an extra fee for doing so.
What materials are your caskets made from?
Our selection includes high-quality 18-gauge and 20-gauge steel, as well as premium solid woods like pine, poplar, and oak, all finished with high-grade interiors.
Do you offer customization options?
Absolutely. We offer various color combinations, head panel designs, and themed hardware so you can create a meaningful tribute that reflects your loved one's personality.
What is your return policy?
We stand by our quality. If a product arrives damaged or is not as described, we will provide a full refund or a replacement at no additional cost to you.
How do I track my shipment?
Once your order is processed, you will receive a tracking number via email. Our dedicated customer service team also monitors every shipment until it is signed for by the funeral home.